Prime questions for my thesis

How has training and education varied at New York Museums?

How has the effort to increase customer service into the security position effected both guards and visitors.

Due to the rise in security technologies to guards feel less desired or needed, and what has using contract guards effected the museum atmosphere?

What are training strategies and continual education and compensations doing to guards, do they have yearly or bi-yearly trainings? Do they feel like they are contributing to the larger museum or a part of the overall museum structure?

Do they have more or less access to the museum programming and benefits if they are professionals, students of art or culture, higher education versus highschool graduates or contract guards from contract security companies.

What has the gallery guide position done to the visitor experience and the museum security guards presence?